Western Art, Western Decor - Buffalo Trader

Western Art, Western Decor ~ Welcome to BuffaloTraderOnline.com!

Official Seller of Western Art by Denny Karchner
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Privacy and Terms
   Shipping and Handling
   Payment Methods
   State Sales Tax
   Merchandise Returns
Image Copyright Disclaimer
Our Green Policy:
   Invoices & Packing Slips
   Shipping Costs
   Shipping Boxes

Our customers are OUR customers. Plain and simple. We do not share our customer info with anyone, ever. Your information is gathered here for billing/shipping purposes, and for seasonal HTML emails. Any contact we make with you will be regarding your order or to notify you of special members-only offers. Please read our blog post about spam.

If you have any questions or concerns, please contact us via the Support/Contact link at the bottom left of any page of this website. Then click on the email link under General Contact. This will open an email window directly to our website staff. Feel free to contact the retail store at any time, 307-212-9390. Please leave a voice mail if it is after hours (5pm EST) and someone will return your call as soon as possible, normally the next business day. You may also contact us via email at info@buffalotraderonline.com for faster inquiry response.

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Shipping and Handling
Shipping times may vary. Please allow 4-6 weeks for larger items, 7-14 days for smaller packages, depending on availability and your shipping area. Expect longer delivery times to orders shipped to Alaska and Hawaii. Many of our products are drop-shipped directly to our customers by our suppliers. Shipping is normally within 5 business days. Additional shipping costs may be incurred on larger or heavier items, depending on your delivery location. You will receive an email requesting authorization of any additional shipping charges when your order is packed and ready for shipping. We require a written response to complete your order and ship - no exceptions. We are required to wait the minimum 72-hour cancellation term required by law before your order is placed with or released to our suppliers. Shipping times may vary by supplier but will always be within our 7-14 business days as stated in our Terms of Sale or you will be notified if a delay is expected or the item is on backorder. Cancellation or item substitution will be offered at that time. You will also receive an email notification when products are drop-shipped as well as the delivery tracking information. All drop-ship products are designated in our product descriptions and supersede our standard shipping fees. We no longer ship to Canada due to higher shipping costs duties, and taxes. Canadian buyers may request purchases via email to be shipped to US delivery addresses only.

Overnight or Express shipping is available at an additional charge based on weight and location of delivery. Email us for a quote. All packages valued at over $50.00 will be shipped with insurance. We provide Delivery Confirmation/Tracking on all packages shipped by the US Postal Service. Our shipping rates for small parcels (under 10 pounds) are as follows:

$0.00 - $20.00 $8.95
$20.01 - $40.00 $10.95
$40.01 - $60.00 $12.95
$60.01 - $80.00 $14.95
$80.01 - $150.00 $18.95
$150.00 - $250.00 will email with exact shipping

Small parcel orders that total over $250.00 will be charged actual shipping rate using the most economical means available, unless otherwise requested. Larger packages (over 10 pounds) are shipped by actual weight, dimension and delivery location. Email us for a quote. Customers will receive an email notifying them of their shipping status.

Please allow 7-14 business days for shipping notification for in-stock items. Please allow 4-6 weeks for backordered items. Items that are found to be sold out or no longer available or will be refunded immediately upon the buyer's request if request is received within 72 hours of store's notification. Store credit may be given toward other merchandise if customer so chooses. Refunds are at the discretion of the store in all instances. The store will notify customer of product availability status via email as soon as is possible. It is the customer's responsibility to check and respond promptly to email from the store.

Shipping to US postal addresses only. Higher shipping fees may apply to orders shipped to Alaska and Hawaii. Please respect that we do not ship to overseas addresses. Please do not ask for special consideration nor place your order using "USA" as your country of billing. Your order will be canceled and the sale voided. Due to issues with damages in transit, the high cost of return shipping, and because we do not refund for shipping costs of any kind, we do not honor overseas purchases. You may, however, request by email that your order is shipped to any US shipping address to which you can then arrange for someone to forward your merchandise to you via Air Mail.

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Payment Methods
We accept Visa, Master Card and Discover through our on-line, secure shopping cart or, if you choose, we also offer secure payment through Pay Pal. You must have a valid Pay Pal account to use this service. We ship only to "confirmed" addresses. Your billing information must match your bank card, credit card or e-Check. No exceptions. This protects you and us from unfortunate charge-backs due to identity theft and credit card fraud.

No one other than our employees can see or has access to your personal information and never to your credit card information when you submit the information through our secure shopping cart. Your billing address must match to confirm payment. Your billing address is the address where you receive your statement. However, your ship to address can be to any US address of your choice.

All transactions are processed through our secure third-party credit-card processing center. We can, however, assist you with your account set-up and can process your credit card information via the telephone through our secure virtual terminal with Authorize.net if you choose. Your credit card information is entered online securely and is never stored by our staff. We only have access to the last 4 digits of your card for verification of your payment ONLY once your order is processed.

PLEASE NOTE: We do not share our customer lists or other data with credit card companies or other third parties. Shop with confidence and receive the privacy you deserve. You may also pay by personal check, money order or bank check during check-out, however, merchandise will not be shipped until payment has cleared by personal check and money order or bank check payments have been verified. Personal checks require a 10-business day hold on shipping. Sorry, no CODs.

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State Sales Tax
Florida residents are required to pay sales tax of 7%. This will be added at the time of purchase on-line and will be included in your credit card charges.

Merchandise Returns
Order cancellation is required in writing within 72 hours of purchase or a 15% restocking fee (minimum of $10) will be applied against the refund amount.

Merchandise may be returned to the store for a full refund if returned in the original box, packaged securely, and in the original condition for which it was received. Merchandise must be returned within 30 days of delivery/acceptance date. Exchanges and store credits are available but buyer is responsible for the return shipping costs if for any other reason than damaged on receipt. Some of our larger items are drop shipped so that means the store cannot inspect all merchandise prior to shipment. If damage occurs but was NOT the result of mishandling during shipping, please contact the store for instructions on how to return your purchase for exchange. Notification of all damages or shortages, must be reported within 10 days of delivery acceptance, no exceptions.

Image Copyright Disclaimer
All product images, designs, and/or descriptions of products on this website belong exclusively to Buffalo Trader Online and/or our wholesale product suppliers and are used with written permission of each. No images are to be copied, transferred, or otherwise shared anywhere on the Internet without express written request and permission by Buffalo Trader Online pursuant to the laws contained in Title 17 of the United States Copyright Code.

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Our Green Policy
Invoices & Packing Slips
We do not include an invoice or packing slip with your order. BTO prefers to communicate with customers via email and to save on unnecessary paper usage and printing costs, we ask that customers retain a copy of their order from email if they so choose. Your order is checked carefully for content against the master order record before it is sealed and shipped to you. Your order number is included on the shipping label and/or shipping notification received via email when your order ships.

Shipping Costs
Whenever possible, BTO strives to ship your order to you via the most cost-effective method possible, utilizing on-hand shipping supplies. We mainly ship via USPS Priority Mail, FedEx Ground, and UPS Ground. FedEx Express shipping is also available upon request. Larger orders are shipped only when the order is complete. You will be notified by email of any delays relating to backorders or out-of-stock items to last for more than 14 business days. Efficient shipping helps us keep our costs down and those savings are then passed on to you through continued low prices.

Shipping Boxes
We constantly strive to recycle and re-purpose all packing materials, boxes and other shipping supplies to save us money and hopefully keep less shipping refuge from being deposited into the landfills. This is yet another way we keep our prices lower for our customers.

An electronic copy of your order can be obtained at any time by logging into your account with us. Go to the Order History link at the top of the home page. There you will find a record of all your purchases with us. We retain all sales records for no less than 3 years for your convenience.

We would also ask that our customers pass along our cost-cutting and conservation efforts through re-purposing. Re-use our shippers, cardboard, Styrofoam peanuts, shredded paper materials and such. We thank you and our planet thanks you too!

Buffalo Trader Online Staff

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Buffalo Trader Online - Western Art, Western Decor • 4158 US Highway 19, New Port Richey, FL 34652 • 307-212-9390


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